Alexander LAN, Inc.
System Management Simplified
Products:
• Site Manager
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Discover
SyAM System Client can be installed on any x86 or x64 system. Discovery
takes only seconds. No VPN, routing or negotiating firewalls are
required for Site Manager to access your customer site. Proactively
manage your customers’ systems from anywhere in your network operations
center while preserving the operational and intellectual integrity of
your customers’ IT assets.
Deploy
An extensible solution, Site Manager scales
as the needs of your customers change, centrally and uniformly managing
one to even hundreds of remote sites deployed locally or globally. Its
web-based management console provides real-time status, system and
configuration Dashboards for all System Area clients managed by an IT
service organization, providing users with unprecedented levels of
visibility and manageability over all of their IT assets.
Identify
Running on
vPro-enabled systems, the SyAM System Client – which rolls up status to
Site Manager – identifies and predicts, in real-time, failure of
hardware and software resources as well as configuration and management
status of all customer sites. These capabilities not only provide users
with the real-time status of each System Area Manager, but also give
users the ability to reallocate resources as required, improving
operational efficiencies as well as margin.
Resolve
Site Manager’s remote and fully interactive
KVM capabilities enable users to take full remote control of any managed
vPro system at any customer site through a web browser. For managed
service providers required to meet Service Level Agreements (SLAs), Site
Manager’s transaction audit trail and ticketing system allows them to
effectively track time to resolution, reducing both the number of
support calls and desk-side visits.
Report
Site Manager’s automatic and manual ticketing
capabilities – parsed by site, user or event type – provide managed
service providers with the ability to document ticketing estimation
versus resolution time. These reports, which supply in-depth analysis of
IT systems and site specific conditions, include detailed asset tracking
and key data required for billing, and information that enables the MSP
to be perceived as a trusted advisor to their IT operation.
Service Function Provided by SyAM Management Modules
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Centralized Dashboard | ||||||||||||||||||
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Centralized Asset Reporting | ||||||||||||||||||
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Help Desk Ticketing | ||||||||||||||||||
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System Monitoring - Hardware - Software |
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Event Tracking and Alerting | ||||||||||||||||||
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In-band Remote Management | ||||||||||||||||||
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Out-of-band Remote
Management - IPMI - vPro |
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Intelligent Automated Power Management | ||||||||||||||||||
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Microsoft Vulnerability Scanning | ||||||||||||||||||
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Microsoft Patch Management | ||||||||||||||||||
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3rd Party Application Deployment | ||||||||||||||||||
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Getting Started with Site Manager |
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Download the PDF document with instructions to install SyAM Site Manager | ||||||||||||||||||
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