Alexander LAN, Inc.

System Management Simplified


Asset Management Help Desk back
With numerous types of hardware and software issues on a variety of different types of systems, it can be a difficult task to provide tech support to multiple end-users effectively.  SyAM offers a solution that allows administrators, end-users and technicians to access a ticketing portal.  Tickets can be created, tracked and resolved, and reports can be generated to see the history of ticketing events.

Check Mark Unified Ticketing System
Track and report on identified and reported issues for systems across all of your managed sites.
Check Mark Self Service Ticketing
Allows end-users to report their own problems and open up new tickets.
Check Mark Help Desk Reports
Understand how tickets are being utilized with full reports displaying when, where, and how problems arise and are resolved.


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