Alexander LAN, Inc.
System Management Simplified
Solutions
Help Desk
back
With
numerous types of hardware and software issues on a variety of different
types of systems, it can be a difficult task to provide tech support to
multiple end-users effectively. SyAM offers a solution that allows
administrators, end-users and technicians to access a ticketing portal.
Tickets can be created, tracked and resolved, and reports can be
generated to see the history of ticketing events.
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Unified Ticketing System Track and report on identified and reported issues for systems across all of your managed sites. |
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Self Service Ticketing Allows end-users to report their own problems and open up new tickets. |
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Help Desk Reports Understand how tickets are being utilized with full reports displaying when, where, and how problems arise and are resolved. |
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